1.RAYA CONTACT CENTER PRIVACY OVERVIEW

• Who We Are
  • Raya Contact Center is a fully owned subsidiary of Raya Holding for Investments, including the processing of personal information about the employees and applicants to Raya Contact Center Company to which you are applying. Our Headquarter is Raya Corporation Building, 26th of July Road, Touristic Zone, 12568, Cairo, Egypt.
• Collection of your Personal Information
  • Raya Contact Center collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Raya Contact Center also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
  • There is also information about your computer hardware and software that is automatically collected by Raya Contact Center. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by Raya Contact Center for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Raya Contact Center web site.
  • Also, if you are a new client interested to deal with Raya Contact Center, we collect information about your company, such as your company website and your company technical profile.
  • Raya Contact Center encourages you to review the privacy statements of web sites you choose to link to from Raya Contact Center so that you can understand how those web sites collect, use and share your information. Raya Contact Center is not responsible for the privacy statements or other content on web sites outside of the Raya Contact Center.

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  2.USE OF PERSONAL INFORMATION

  We use your personal information to make an assessment through the recruitment process or sales process to join Raya Contact Center.
  Raya Contact Center web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
  • Conform to the edicts of the law or comply with legal process served on Raya Contact Center or the site.
  • Protect and defend the rights or property of Raya Contact Center.
  • Act under exigent circumstances to protect the personal safety of users of Raya Contact Center, or the public.
  
  Raya Contact Center may share your personal information with third parties, such as recruitment agencies, test providers and others who help us progressing applications. Where we use third parties, Raya Contact Center ensures that they meet the same privacy and security standards as Raya Contact Center.

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  3.WEBSITE COOKIES

  Raya Contact Center is using cookies to understand how you use our website. Using website cookies, Raya Contact Center will be able to track how our customers are finding our site so we can improve the customer experience.

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  4.HOW LONG YOUR DATA WILL BE KEPT

  4.1 Potential Talent Data Retention Period:If you are successful to join Raya Contact Center, we will keep your information as you are part of Raya Contact Center employees. If not, we may keep your information for up to 5 years to be able to contact you for any future career opportunities.
  4.2 Client Data Retention Period:
  If you are successfully on boarded as a client we will retain your data as per the agreement in the contract .If not, we may keep your information for up to 5 years to be able to contact you for any future business opportunities.

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  5.YOUR RIGHTS

  You have the right to access and update your personal data through RCC website. You have also the right to do other actions with your personal data such as (right to object or restrict to the use of your personal information or the right to delete your personal information) but you will need to contact us directly to perform these actions for you. List of all your applicable data rights are described as follow:
  
  • Right to update personal data:you have the right to update your personal information through Raya Contact Center website.
  • Right to access personal data:you can access your personal information that is currently stored on Raya Contact Center website.
  • Right to object to use of personal data:you have the right to object to how Raya Contact Center is processing your personal information .[to perform this action , please contact Raya Contact Center]
  • Right to erasure:You have the right to contact us to delete your personal information. [To perform this action , please contact Raya Contact Center]
  • Right to restrict use of your data:You have the right to contact us to restrict processing your personal information if you feel we shouldn’t be processing your personal information. [To perform this action , please contact Raya Contact Center]
  • Right to data portability:You have the right to take the personal information you have provided to us with you. You can request a copy of your personal information. [To perform this action , please contact Raya Contact Center]

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  6.HOW TO CONTACT US

  If you have any further questions about this privacy statement or how we process your information, please contact us by email info@rayacc.com or you can call us on +20221600001 (EXT ).